Our terms
1. These terms
2. Information about us and how to contact us
- Who we are. Scaffold Connections Ltd (we) is a company registered in England and Wales. Our company registration number is 12453260 and our registered office is at Studio 210 134-146 Curtain Road, London, England, EC2A 3AR.
- How to contact us. You can contact us by writing to us at our registered office or at info@scaffoldconnections.com.
- How we may contact you. If we have to contact you we will do so by telephone if you have given us a telephone number or by writing to you at the email address which you provided to us in your order and/or purchase.
- "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
- How we will accept your order. Our acceptance of your order to upload information will take place when purchase a leads details, at which point a contract will come into existence between you and us on these terms. Our acceptance of your order to access such information will take place when we email you to accept it and confirm that we have received your payment, at which point a contract will come into existence between you and us on these terms.
- If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements or because we have identified an error in the description of the product.
- [Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.]
- We only sell to the UK. Our website is solely for the promotion of products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4. Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about anything which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
- Minor changes to the products. We may change the product:
- (a) to reflect changes in relevant laws and regulatory requirements; and
- (a) to reflect changes in relevant laws and regulatory requirements; and
- 5.2 More significant changes to the products and these terms. If we wish or need to make mor significant changes to the product, we will notify you in writing. If you object to such changes, you may contact us to end the contract before the changes take effect and receive a refund for any product paid for but not received.
6. Providing or supplying the products
- When we will provide the products. During the order process, we will let you know when we will provide the products to you.
- We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as practicable to let you know and we will take such steps as may be reasonably available to us to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
- What will happen if you do not give required information to us. We may need certain information from you so that we can arrange the supply or provision of the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and 10.2 will apply)
We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
- Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
- (a) deal with technical problems or make minor technical changes;
- (b) update the product to reflect changes in relevant laws and regulatory requirements;
- (c) make changes to the product as requested by you or notified by us to you (see 6).
- Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7. Your rights to end the contract
- You can always end your contract with us. Your rights when you end the contract will depend on what you have asked us to arrange to be supplied or provided to or for you, whether there is anything wrong with our service to you, how we are performing and when you decide to end the contract:
- (a) If you want to end the contract because of something we have done or have told you we are going to do - see 7.2;
- (b) In all other cases (if we are not at fault) – please see 7.3.
- Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products for which you have paid and which have not been provided. You may also be entitled to compensation. The reasons are:
- (a) we have told you about an upcoming change to the product or these terms which you do not agree to (see 6.2);
- (b) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
- (c) you have a legal right to end the contract because of something we have done wrong.
- Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and, where applicable, you have paid for them. If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
8. How to end the contract with us
- Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
- (a) Email. Email us at info@scaffoldconnections.com Please provide your name and details of the order.
- (b) Online. Complete the [form INSERT LINK TO ONLINE FORM] on our website.
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- How we will refund you. If you are entitled to a refund under these terms, we will refund you the relevant amount by the method you used for payment. However, we may make deductions from the price, as described below.
- When we may make deduction from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
- When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, your refund will be made within 14 days of your telling us you have changed your mind
9. Our rights to end the contract
- We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- (a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due or
- (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to arrange the supply or provision to you of a product.
- You must compensate us if you break the contract. If we end the contract in the situations set out in 9.1, we will refund any money you have paid in advance for any product which we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
- [We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.]
10. If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at info@scaffoldeconnections.com
11. Price and payment
- Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order page when you placed your order.
- When you must pay and how you must pay. We accept payment with [LIST OF CREDIT AND DEBIT CARDS].
- Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
12.Our responsibility for loss or damage suffered by you as a business
- No exclusion for certain items. Nothing in these terms shall limit or exclude our liability for:
- (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- (b) fraud or fraudulent misrepresentation;
- (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- (d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
- Exclusion of certain statutory terms. Except to the extent expressly stated in 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
- Exclusion and limitation of certain liabilities. Subject to 12.1:
- (a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- (b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to [£[FIGURE] .
- Time limit for claims. Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire six months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
13. How we may use your personal or other information
- How we will use your personal information. We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].
- We may use certain information about you for our marketing purposes. You agree that we may use your [name and logo] (IP Rights) to advertise our product on our social media platforms and you accordingly grant us a non-exclusive royalty-free licence to use the IP Rights for such advertising for the term of our contract with you. If we use any personal information as part of such advertising, such information will only be used by us as set out in our privacy policy
14. Other important terms
- We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it [and we will refund you any payments you have made in advance for products not provided].
- You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
- Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
- If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
- Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- Which laws apply to this contract and where you may bring legal proceedings as a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
